Learn how Bummer reduced their RTOs by 67%

Bummer started 4 years ago with a dream—to make underwear fun, trendy, and super comfortable. They added eco-friendly materials to the mix to create designs that look great and feel even better.

Their unique approach quickly caught on, and their Shark Tank pitch pushed them into the spotlight.

But with rapid growth came big challenges. Here’s how Shipway stepped in to help streamline Bummer’s ecommerce logistics.

Pain Points

Bummer faced some big hurdles with their COD Orders:
1. High COD cancellation rates
2. Elevated RTO rates
3. Delayed COD remittances
4. A significant volume of NDR orders
5. Extended delivery times

Solution By Shipway

Bummer saw great results with Shipway’s solutions. Here’s how Shipway helped them overcome their specific challenges:
- Bummer used Shipway’s auto-courier allocation system for simplified and optimized courier aggregation, for faster, more efficient deliveries.
- Shipway also helped Bummer with constant customer support across multiple platforms, including email, WhatsApp, and calls, solving issues within 24 hours.
- Bummer utilized Shipway’s NDR dashboard to monitor courier performance, leading to improved delivery success rates.

Results

Shipway improved Bummer’s operations significantly by helping them manage COD orders efficiently and providing them top-notch customer service.
- Streamlined courier selection by considering factors like pin code, location, and courier performance.
- Reduced RTOs by 67%, bringing them down to below 2%.
- Timely COD Remittance
- Boosted delivery percentage to upto 94%.
- Decreased delivery TATs to 2-2.5 days
- Efficient management of COD orders.