Privacy Policy

We, Shipway Technology Private Limited hereinafter referred to as “Shipway”, “we”, “us”, “our”) is  concerned about the privacy of the data shared by users and the information of users. We own, run,  manage and operate the website (https://shipway.com//), associated mobile sites, mobile applications  (collectively, the “Platform”), which provides solutions for electronic commerce enablement to its clients  (“Services”). Some of our services can be accessed and availed by non-registered clients of the  Platform/s, and the full extent and functionalities of our Platform/ s are available only to our registered  clients.
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We are responsible for processing of your personal data (as defined at law) as described in this Privacy Policy (Policy).
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This Privacy Policy constitutes an integral part of the Agreements, Terms & conditions of use between  Shipway and its users/ customers/clients. In case of any contradictions between the terms of this Privacy  Policy and the terms of the Agreement / Terms and Conditions of use, the terms of this Privacy Policy  shall prevail.
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We provide our Platform for exploitation by our clients as per their requirements, and where the tools,  solutions, applications provided by us are linked to this Privacy Policy, then this Policy applies to you.  Where the offerings are provided by third parties, it is their own privacy practices and policies which will  govern the handling and management of your personal data.
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1. What Personal Data do we have about you?
1.1. As a user of the Platform and/ or Services, you are submitting the following data to us: 1.1.1. Demographic details – name, company name, address, phone number, e-mail address, username  (password),;
1.1.2. Your customer(s) details- name, company name, address, phone number, e-mail address and other  details of your customers
1.1.3. Billing details – Financial and billing information, viz., billing name and address, bank account  information, credit or debit card details, subscription details, payment information; 1.1.4. Correspondence information – voice data, when you communicate with us via phone, e-mail, chat,  or otherwise, you may provide details about yourself, any other information;
1.1.5. Any other information that you voluntarily provide to us.
1.2. As a user of the Platform and/ or Services, we collect the following data automatically, from you: 1.2.1. Device details – Internet Protocol Address, cookies, web beacons or similar technologies, location,  browser type, plug-ins, integrations, Internet service provider, mobile carrier, operating system, system  configuration information;
1.2.2. Usage details – the pages viewed, search inputs, advertising and language preferences, date and  time stamps;
1.2.3. Phone numbers used to call our support teams;
1.2.4. Service metrics – your interactions with our Services, preferred settings, occurrences of errors for  your account;
1.3. We may also collect data about you from other sources, and we process the same, on your behalf, to  be able to allow our clients and users to use our Platform and Services;
1.3.1. We receive data when you visit, use or access products and services of our customers, either  directly or through third parties they work with;
1.3.2. Any official representative of your organization, may provide your data to us for creation of log ins, account, account credentials;
1.3.3. Social media networks which we interact with, through our profiles, channels, and similar avenues,  as business accounts, may also collect your data and share with us, you will be governed by their privacy  practices and policies;
1.4. We may seek additional data from you, to process, on your behalf, a specific request from your end,  on an exceptional basis, and we shall seek your express consent prior to processing such data received  from you. You will have the right to withdraw your consent for the processing of such data by us.
1.5. When you use third party services to connect with our Platform, you will be governed by the terms  and policies of such third parties as well, on whom we exercise no control. We thereby urge you to  familiarize yourself with the policies of such third parties before you proceed with availing yourself of  their products and services.
1.6. When you are providing us or our associate companies with any personal data relating to other  individuals, you hereby represent that you have the right/ authority to do so, and as necessary, have their  requisite consent to authorize processing as per the terms of this Policy. If you believe your data has been  made available to us via improper means, please contact our Grievance Officer, details of whom can be  found hereinafter.
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2. How we use your Personal Data?
2.1. We collect, process and use your personal data to provide you with our Platform and Services, and  for the following purposes which also form our legal bases:
2.1.1. providing you access to our Platform/ Services, operate and manage the same; improve our  Platform/ Services; promote its security;
2.1.2. Service Enhancement: To facilitate Your use of the Platform or other services of Shipway entities  and in order to improve our existing services and provide You and/or Your end customers/users with new  and relevant offerings, we may share the Information with external parties. These third parties may  include research firms, analytics providers, and consultants.
2.1.3. to facilitate various programs ,initiatives and new products/services launched by Shipway or third  party service providers and business associates
2.1.4. to conduct internal reviews and data analysis for the to improve the services, content and  advertising on the Platform
2.1.5. create profiles for our customers and provide you with valid log-in credentials, profiles; 2.1.6. correspond with you, to be able to send you Platform/ Services related information, marketing or  promotional information, via SMS, push notifications, e-mails, telephonic calls, chats; 2.1.7. call recordings are used to train our support staff, where required in law, we will allow you to  object to the call being recorded;
2.1.8. manage customer support; contact us requests raised by you;
2.1.9. managing customer accounts, related billing / payment information,;
2.1.10. provide customized solutions or functionalities within our Platform;
2.1.11. comply with legal obligations, in cooperation with regulatory authorities, courts of law,  governmental agencies, law enforcement agencies, or to perform a function under any applicable law, as a  data controller/ fiduciary (by whatever name called in your jurisdiction, at law), or a data processor. 2.1.12. Marketing and Promotion:- We may share the Information with third parties such as marketing  agencies, financial intermediaries, e-commerce platforms, advertising partners, third-party service  providers and any other third party (ies), to undertake marketing and promotional activities. This includes  but is not limited to sending You newsletters, promotional offers, providing marketing and services,  product updates, event invitations, and other communications related to services by us or any third party  partner of Shipway.
2.1.13. Shipway may share statistical data and other details (other than Your Personal Information)  without Your express or implied consent to facilitate various programmes or initiatives launched by  Shipway, its affiliates, agents, third party service providers, partners or banks & financial institutions,  from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to  those parties who support our business, such as providing technical infrastructure services, analyzing how  our services are used, measuring the effectiveness of advertisements, providing customer / buyer services,  facilitating payments, or conducting academic research and surveys. These affiliates and third party  service providers shall adhere to confidentiality obligations consistent with this Privacy Policy.
2.1.14. To create materials in relation to commercial events, workshops and conferences hosted by us. 2.1.15. You further agree that such disclosure, sharing and transfer of Your Personal Information and  Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful  gain to us or to any third party.
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3. Cookies and Advertising.
3.1. We use cookies, web beacons, tags, pixels, or similar technologies, by themselves or in conjunction  with cookies, to gather information about the use of our websites, and how our customers, and their end  users, interact with our Platforms.
3.2. When you use our Platforms, we, or any party authorized, may place a cookie on your device, which  will collect information about your activities across different sites. Cookies allow us to track use, infer  browsing preferences, and improve and customize your browsing experience. We use both necessary, as  well as functional cookies, to operate our Platform, and to offer certain improved functions,  enhancements. We will seek your prior and specific consent, to enable and use functional cookies. If you  are using a web browser to access our Services, you can block access to Cookies from their settings, the  browser settings will provide information about how to prevent your browser from accepting new  cookies.
3.3. We will need your prior permissions and consent to be able to use advertising cookies, which enable  us to place ads for our products or services which we think will be of interest to you. 3.4. We also engage third-party advertising networks that collect IP addresses and other information from  web beacons on our Platform, from e-mails and on third-party websites. When we engage with such  parties their usage of your data is restricted strictly to the purposes which are necessary and as consistent  with this Policy.
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4. Who do we share your Personal Data with?
4.1. We share your personal data only as per the terms of this Policy. Shipway shares your data only as  described below who follow practices at least as protective or higher, as those described in this Policy.  We share your personal data with:
4.1.1. Service providers – we contract with several service providers for the purposes of IT and system  administration, hosting and infrastructure services, customer support, marketing and promotion services,  new products/services offering, payment processing, marketing, research and analytics. We may also  engage automated solution providers, AI engines to provide us with trends, analytics, predictions,  automated responses, and such other use cases, we use them as per this Policy;
4.1.2. Customers – who avail our Platform/ Services, and if you are affiliated with them, we may share  your data with them for your continued access to our Platform/ Services, to the extent that it is necessary  to validate your account or provide access to or for enforcement of our practices and policies; 4.1.3. Professional advisers – we may share your personal data with professional advisers who are acting  as service providers, joint controllers/ fiduciaries, lawyers, bankers, auditors, insurers, or other  professionals providing consulting services, and to the extent that we are legally obliged to share, or have  a legitimate interest in sharing your personal data with them;
4.1.4. Governmental requests and lawful purposes – we may share your information with regulatory  authorities, law enforcement agencies, and such other governmental agencies, to comply with legal  requirements, protect our rights, or in the event of a merger, acquisition, or sale of all or part of our  business.
4.2. We may also share aggregated data sets, like usage data, for the purposes of helping Shipway in such  analysis and improvements, and we may share such aggregated data in our regular course of business and  we may share such information publicly to show any trends or general uptake of our Platform/ Services.
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5. Sharing and Transfer of Information
You hereby unconditionally agree and permit Shipway to transfer, share, disclose or part with all or any  of the Information, within and outside of the Republic of India to various Shipway entities and/or to third
party service providers / partners / banks and financial institutions for one or more of the Purposes or as  may be required by applicable law.
While providing PII over the Platform or any partner platforms or establishments, you consent to us  (including our other corporate entities, affiliates, lending partners, technology partners, marketing  channels, business partners and other third parties) to contact You through SMS, instant messaging apps,  call and/or e-mail for the purposes specified in this Privacy Policy.
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6. Cross Border Data Transfers.
6.1. Your information may be transferred to and stored in locations outside of the territory of India. We  will do this only when the destination jurisdiction has an adequate and appropriate level of protection and  where the transfer is lawful.
6.2. When we transfer your personal information from your Home Country (country, state, and city in  which you are present) to the Alternate Country (another country, state, and city), we will comply with  our legal and regulatory obligations in relation to your personal information, including having a lawful  
basis for transferring personal information and putting appropriate safeguards in place to ensure an  adequate level of protection for the personal information. We will also ensure that the recipient in  Alternate Country is obliged to protect your Personal Information at a standard of protection comparable  to the protection under applicable laws. We do not transfer your personal information to such countries  for which we are not authorized under the applicable laws.
6.3. In case of data of EU citizens, whenever we transfer personal information to countries outside of the  European Economic Area or the UK, we ensure that the information is transferred in accordance with this  Privacy Notice and as permitted by the applicable laws on data protection. We rely on European  Commission adequacy decisions or use contracts with standard safeguards published by the European  Commission.
6.4. In case of data of Indian citizens, we abide by the guidelines and directions issued by the Central  Government and do not transfer your data to such jurisdictions, we are not authorized to.
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7. Protected Users.
7.1. Our Platform/ Services are not intended for children and are aimed only at persons who have attained  the age of majority in their jurisdiction. We do not knowingly collect or use personal information from  children under this age. If you believe we have collected information from a minor, please contact us  immediately at grievanceofficer@shipway.in
7.2. If our Platform/Services are being availed by a person with disability (as defined under the laws of  the land), then the lawful guardian of such persons are required to provide us with their verifiable consent,  and it is the duty of the person to communicate to us of such access.
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8. How we secure your data?
8.1. We secure your data by maintaining physical, electronic, and procedural safeguards in connection  with the collection, storage, and disclosure of user’s personal data. It is important for you to protect  against unauthorized access to your password and to your computers, devices, and applications. 8.2. We take reasonable security measures, and have industry commensurate technical and organizational  measures in place to protect your personal information from unauthorized access, disclosure, alteration, or  destruction. However, no method of transmission over the internet or electronic storage is entirely secure,  so we cannot guarantee absolute security. We urge you to ensure that when you access and use the  Platform/ Services, you ensure that access to it is limited to your exclusive personal use only, and that you  do not share any passwords, or access to others.
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9. How long do we keep your data for?
9.1. We keep your personal information to enable your continued use of our Platform/ Services, for as  long as it is required in order to fulfil the relevant purposes described in this Policy, and, as may be  required by law such as for tax and accounting purposes, or as otherwise communicated to you. Where we
provide you with any Platform/ Services, such as where you register, we will retain any information you  provide to us at least for as long as we continue to provide that Platform/ Services to you. 9.2. If you withdraw your consent for specific purposes, we may not be able to give you access to our full  Platform/ Services, and such withdrawal shall not affect the legality of the processing of the personal data  based on consent before its withdrawal.
9.3. After expiry of the applicable and necessary retention timelines, your personal data will be deleted. If  there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will  implement appropriate measures to prevent any further use of such data.
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10. What are your rights and duties?
10.1. You have the right to:
10.1.1. access, update, correct the information you have provided to us;
10.1.2. withdraw your consent;
10.1.3. seek erasure of your information available with us, subject to such conditions as permissible in  law;
10.1.4. have means available of grievance redressal;
10.1.5. to nominate;
10.1.6. not being discriminated against for exercising of your rights as provided above; 10.1.7. transfer your personal data to another controller or fiduciary, to the extent possible; 10.1.8. know more about how we process your data.
10.2. You have the duty to:
10.2.1. comply with the provisions of the applicable laws;
10.2.2. not impersonate another person, not suppress any material information;
10.2.3. not to register a false or frivolous grievance;
10.2.4. furnish only such information as is verifiably authentic, at the time of exercising other rights. 10.3. You will be able to exercise your rights, by writing to us at: grievanceofficer@shipway.in
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11. EU General Data Protection Regulation and UK data protection regime – legal basis for processing. 11.1. Our legal basis for using your personal data, includes: (i) performance of a contract, this includes  using your data for handling your orders, communicating with you; (ii) our legitimate interests and  interests of our users, this includes data we use to improve our Services, and when we detect and prevent  fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we  provide you with interest-based advertising; (iii) use your consent to process your data for any specific  purposes; (iv) to comply with a legal obligations. These form our legal bases for processing of your  personal data.
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12. Changes to this Privacy Policy.
12.1. We may update this Privacy Policy to reflect changes in our practices and offerings. When we make  significant changes, we will provide notice through our Platform. The version was last updated on  19.02.2024 and archived versions can be obtained by contacting us.
12.2. We encourage you to periodically review this Privacy Policy to stay informed about our collection,  processing and sharing of your personal data.
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13. Grievance Officer.
13.1. If you find any discrepancies or have any grievances in relation to the collection, processing, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy, please  contact the following:
Grievance Officer: Pradeep Rai
Email Address: grievanceofficer@shipway.in
The details of the grievance officer may be changed by us from time to time by updating this Privacy  Policy.
You are duty bound to exhaust the opportunity of redressing your grievance through us, before  contemplating any other action in this regard.